At Simonex Lifestyle, we are committed to providing high-quality products and exceptional customer service. This Exchange Policy outlines the conditions under which exchanges may be accepted, emphasizing that we do not offer refunds at this time.

1. General Conditions for Exchanges

• Eligibility: Exchanges are accepted for items that are defective or damaged upon delivery. Customers should inspect their products immediately upon receipt and report within 7 days of delivery.
• Condition of Items: Items must be returned in their original packaging, unused, and in the same condition as received. Any signs of use will void the eligibility for exchange.
• Documentation Required: A valid proof of purchase (receipt or order confirmation) must accompany all exchange requests.

2. Exchange Process

• Initial Notification: Customers must notify our customer service by filling out the Contact Us form within 7 days of delivery to initiate an exchange. Failure to do so will result in the forfeiture of exchange rights.
• Return Requirements: Customers must return items with their original packaging and receipt included.
• Shipping Costs: Simonex Lifestyle will cover shipping costs for returning items which are defective or damaged.

3. Exchange Policy

• No Refunds: Please note that Simonex Lifestyle does not offer refunds under any circumstances. Customers may only exchange the same product.
• Processing Time: Exchanges will be processed within 30 business days after receiving the returned item.

4. Exclusions

• Non-exchangeable Items: The following items are non-exchangeable:
  • Opened Smart Android TVs
  • Used Speakers
  • Mattresses that have been unsealed
  • Smart Bulbs that have been installed

5. Legal Disclaimer

• By purchasing from Simonex Lifestyle, customers agree to comply with this Exchange Policy. Any disputes arising from this policy shall be governed by the laws of Gwalior, Madhya Pradesh.

6. Final Provisions

• Simonex Lifestyle reserves the right to amend this policy at any time without prior notice. Customers are encouraged to review this policy periodically to stay informed about any changes.