1.1 Simonex Lifestyle Pvt Ltd. guarantees the quality of the products and services provided by it, the best of its knowledge and ability, and for the soundness and good quality of the goods delivered by it, with the understanding that the warranty does not go beyond what is stated in the following provisions.

1.2 Simonex warrants that products, under normal usage and with regular recommended service, will be free from material defects in material and workmanship, and that products will perform substantially in accordance with the corresponding standard Product Notice or other product documentation issued by Simonex. Buyer must promptly notify Simonex of any warranty claims within the warranty period. The warranty period for Simonex products shall be up to ten (10) years from the date of invoice or delivery, whichever is later. However, please note that not all products are covered by a warranty. The warranty offered by Simonex varies by product, and we explicitly indicate on each product page whether a warranty applies. In the absence of warranty information on a product page, it is understood that no warranty is provided for that product.
By purchasing Simonex products, customers acknowledge that Simonex makes no representation or warranty that its products meet or will meet customer-specific requirements. The commencement of the warranty period is conditional upon the later date of either the date of invoice or the date of delivery.
These warranty terms and conditions constitute the entire agreement between Simonex and its customers regarding warranties.

2.0 Warranty Scope

2.1 Simonex Lifestyle Pvt Ltd. has entire liability under the warranties for products described shall be, at its option and cost, to repair or replace the affected products. If Simonex is unable to effect such within a reasonable time. 

2.2 Warranties do not cover problems that arise from: (i) accident or neglect by Buyer or any third party; (ii) any third-party items or services with which the Product is used or other causes beyond Simonex Lifestyle Pvt Ltd. controls; (iii) installation, operation or use not in accordance with Simonex Lifestyle's instructions and the applicable documentation; (iv) use in an environment, in a manner or for a purpose for which the product was not designed; and (v) modification, alteration or repair by anyone other than Simonex Lifestyle’s authorized personnel.

3.0 Mail-in Warranty

3.1 Buyer or End User of the products purchased has the right to benefit from the warranty under these terms and conditions. We offer Buyer or End User the option to send products for warranty service via a pre-paid carrier option. Buyer or End User needs to follow the mail instruction to pack the defective device and drop off to the nearest post office to deliver it to Authorized Service Partner. The proof of purchase shall be delivered to Authorized Service Partner along with the device. Shipping costs are free for products that are defective due to manufacturer reasons.

4.0 Warranty on Hardware Replacement

4.1 Simonex Lifestyle Pvt Ltd. warrants repairs for ninety (90) days or the remainder of the original five (5) year warranty period, whichever is longer to Buyer's benefit, or for any additional period of time that may be applicable in accordance with applicable law.

5.0 Payment Terms

5.1 The Buyer is not entitled to suspend payment on the basis of complaints and/or warranty claims.